Purchase Protection
When traveling abroad, just charge in-store purchases abroad to your RCBC Credit Card and enjoy FREE Purchase Protection to give you peace of mind against the accidental loss or damage of items you purchased abroad.
To file a claim, fill out this form completely within 48 hours from the happening of the incident and complete claim documents within seven (7) days from the date of the incident. Terms & Conditions apply.
Protection
Insurance Program (Purchase
Protection) is a product
being offered by RCBC Credit
Cards for FREE to their
cardholders that covers loss
and accidental damage of
items purchased
OVERSEAS using RCBC
Credit Card.
-
When shall the cover
commence and end?
The cover will start from
the date of purchase until
23:59 hours on the 90th day
thereafter, except for items
purchased under a
merchandising program in
which case shall commence
from the date of delivery in
undamaged condition to the
Cardholder and until 23:59
hours on the 90th day
thereafter.
-
What is my maximum
allowable benefit?
Malayan Insurance shall only
pay the purchase price of
the item or the portion of
such purchase price charged
to the Card, up to Php
50,000 or the card’s credit
limit, whichever is lower.
-
Is the item still covered
when I leave the country
where I purchased it?
YES, this is still covered.
There is no geographical
limit on the coverage of the
item, as long as it is still
within the period of ninety
(90) days from date of
purchase.
-
Is Jewelry and Gems covered
under this program?
YES, but only as personal
effects of the Cardholder
against ROBBERY and
BURGLARY, subject to a
deductible (# 6). Coverage
shall be from the date of
purchase until the
Cardholder/Insured arrives
home or upon expiration of
30 days whichever comes
first.
-
Is there a deductible or
participation fee when I
file for a claim?
Yes. There is a deductible
of 10% of loss, or Php
5,000.00, whichever is
higher, for each and every
loss. Jewelry and Gems is
subject to a deductible of
20% of the cost, or Php
5,000.00, whichever is
higher.
-
What items are NOT
covered?
This Insurance Program shall
not cover any loss to:
- Property that is insured
under an insurance policy,
unless its coverage does
not extend to cover such
loss;
- Property that is covered
under a guarantee or
warranty unless the loss
is not otherwise
covered;
- Consumable and
Perishables;
- Motor vehicles, or their
motors, equipment and
accessories (including
communication devices
intended solely for use in
the vehicle), bicycles,
marine craft, aircraft,
model airplane and
boats;
- Business Property
purchased to be used for
business purpose;
- Cash bank and currency
notes, checks, travelers
checks, money orders,
postal orders, postage
stamps, securities,
negotiable instruments of
any kind, bullion, rare or
precious coins, documents
or tickets of any kind,
unset gemstones;
- Livestock, pets, animal,
plants or other living
creatures;
- Art, antiques, firearms
and collectible items;
- Furs
- Jewelry, gems, precious
stones and articles made
of or containing gold (or
other precious metals
and/or precious stones)
unless these are to be
used as Cardholder’s
personal effects and not
part of the Cardholder’s
trade or business
-
What causes of loss or
damage are NOT covered?
This Insurance Program shall
not cover any loss caused by
or arising from:
- Mechanical, electrical or
electronic breakdown,
failure or
derangement;
- Theft from any unattended
vehicle unless all windows
are securely closed and
all doors, boot and
openings are securely
locked and there is a
visible sign of break-in
or forcible opening or
entry.
- Marring or scratching,
denting or chaffing,
deterioration,
depreciation, alteration,
maintenance, any process
of cleaning or dying,
repairing or renovation,
bleaching, dyeing,
restoring or
servicing.
- Leakage, loss of weight,
shrinkage, evaporation,
bulging, buckling,
contamination, insect or
vermin, inherent vice,
wear and tear, rust,
corrosion, mildew,
atmospheric, or climactic
conditions (including
wind, rain, hail, sleet,
snow and frost) or any
other gradually operating
causes;
- Delay, seizure,
confiscation, destruction,
requisition, retention or
detention by customs or
other government of public
authority or official.
- The intentional,
deliberate or fraudulent
acts of the Cardholder or
his representatives, or
anyone residing in the
same household or to whom
the item has been
entrusted.
- Mysterious disappearance
or unexplained losses.
- Transit by air, vessels
or ships, trains or
vehicles, or any other
modes of Public
Transportation unless the
Item is hand-carried by
the Cardholder during the
course of the transit.
- Product defects, faulty
or defective design,
material or workmanship,
latent defect.
- Ionizing radiation or
contamination by
radioactivity from any
nuclear waste from the
combustion of nuclear
fuel, or the radioactive
toxic explosives or
hazardous properties of
any nuclear assembly or
nuclear component
thereof.
- Acts of God including but
not limited to earthquake,
volcanic eruption,
hurricane, cyclone,
typhoon, windstorm and
tornado, flood including
overflow of the sea,
sandstorm.
- Shipping and handling
expenses or installation,
assembly related
costs.
- Items purchased for
resale, professional or
commercial use.
- Losses that are caused by
vermin, insects, termites,
mold, wet or dry rot,
bacteria or rust.
- Losses due to mechanical
failure, electrical
failure, software failure,
or data failure including,
but not limited to any
electrical power
interruption, surge,
brownout or blackout, or
telecommunications or
satellite systems
failure.
- Items damaged due to
normal wear and tear,
inherent product defect or
normal course of play
(such as, but not limited
to sporting or
recreational
equipment).
- Items that cardholder
damaged through alteration
(including cutting,
sawing, and shaping).
- Items left unattended in
a place to which general
public as access.
- Losses due to or related
to nuclear, biological or
chemical event.
- Loss which arises
directly or indirectly by
reason of or in connection
with war, invasion, or act
of foreign enemy,
hostilities or warlike
operations (whether war
has been declared or not),
civil war, rebellion,
revolution, insurrection,
civil commotion assuming
the proportion of or
amounting to a popular
uprising, military or
usurped power, martial
law, riot or the act of
any lawfully constructed
authority.
- The insured’s person’s
failure to exercise the
necessary level of care
and attention needed to
avoid or diminish such
loss or damage to the
Insured Item.
- Diminution in value or
loss of use of the Insured
Item or consequential loss
of any and every kind.
-
How can I claim?
You may
submit a claim by filling out this form completely within 48 hours from
the happening of the
incident and complete claim
documents must be submitted
to Malayan Insurance within
seven (7) days from the date
of the incident.
-
What claim documents must I
submit?
A written notification to
Malayan Insurance must be
made within 48 hours from
the happening of the
incident and complete claim
documents must be submitted
to Malayan Insurance within
seven (7) days from the date
of the incident.
- Proof that the damaged or
stolen item/s has been
charged to the
cardholder’s credit
card
- Original copy of Sales
Invoice or Original
Receipt for the damaged or
stolen items
- Affidavit of the
cardholder on how the loss
or damage of the purchased
item/s was incurred
- Police report for Theft
or Stolen Item claims
- Replacement cost or
repair estimates for
damaged item claims
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To avail, simply charge your airfare tickets to your RCBC World Mastercard Credit Card then visit https://ph.mycardbenefits.com to register.
To file a claim, fill out this form completely within 48 hours from the happening of the incident and complete claim documents within seven (7) days from the date of the incident.