Over the phone or email, chat, or via a self-service App – here are ways to reach us.

Call Us

For concerns that require immediate attention, please call us at the following hotline numbers:

(02) 8888-1888 for Gold, Classic, and Co-Branded Cards

(02) 8888-1883 for Premium Cards (World, Infinite, Platinum, and ZALORA)

(02) 8888-1818 for AirAsia Cards

(02) 8888-1808 for Corporate Cards

(02) 8888-1819 for Merchant Helpdesk

(02) 8888-1895 for Personal & Salary Loans

1-800-10-888-1888 Domestic toll-free hotline for PLDT landline subscribers outside of Metro Manila

Email Us

Send us an email at email@service.rcbcbankard.com and we’ll reply within 3 to 5 working days. Please ensure to message us using your email address on our records and provide your full name and the first and last 4 digits of your RCBC Credit Card along with the details of your inquiry or request so we can assist you immediately.

Note that we may require additional information or documents depending on your request.

Chat with Erica

You can ask Erica to check your account information, activate your Card, or apply for a Card. Click on Erica's icon in the bottom right-hand corner.

Start a conversation by asking a question or choosing a category from the selection.

RCBC Pulz App

Manage your RCBC Credit Card easily with just a few taps – view your latest Statement, check your balances, instantly lock & unlock your Card, activate your Card, and more. It’s easier, faster, and more secure!

Don’t have the App yet? Get the RCBC Pulz app now.