Important Advisory: Change in Customer Service Hotline Operating Hours

Effective July 1, 2026, the operating hours for the RCBC Credit Card Customer Service Hotline (02) 8888-1888 will be adjusted to 8:00 AM to 10:00 PM (Philippine time), daily, except for the Lost/Stolen and Fraud Reporting facility, which will remain available 24/7.

For faster, more convenient account servicing, we encourage you to use our digital channels: RCBC Pulz and Erica, RCBC Credit Card's virtual assistant.

With the RCBC Pulz app, you can:
  ● Check your balances and limits anytime
  ● Monitor transactions
  ● Instantly lock and unlock your Card
  ● Access other card management features – send real-time payments to anyone via UnliPay, convert straight purchases into Unli Installment, pay utility bills via Fast BillsPay, and more

For card activation, rewards redemption, promo information, and other service-related concerns, you may also chat with Erica on the RCBC Credit website.

Other Advisories
Important Update: RCBC Credit Card Online Portal Deactivation
Effective June 23, 2026, enrollment and access to the RCBC Credit Card Online Portal via the RCBC...
Advisory: Upcoming Changes to the General Terms & Conditions
As part of our continuous efforts to protect your rights and enhance your experience with RCBC, we...
RCBC Visa Platinum Cardholders Advisory: Upcoming Upgrade to RCBC Airmiles Visa Signature
We are pleased to inform cardholders that the RCBC Visa Platinum Credit Card will be upgraded to...
See all Advisories