The new LRT-2 Fast Lane turnstiles accept the following payment methods:

A. Contactless Visa or Mastercard

• - Physical credit, debit, or prepaid cards
• - Payment-enabled smartphones or wearables (smartwatches)
• GCash Cards and GCash Tap to Pay are NOT enabled for LRT payments at this time.

B. GCash Commute QR

• (See GCash Commute QR FAQs for instructions)

Simply tap your contactless Visa or Mastercard credit, debit, prepaid card, or your NFC-enabled mobile device against the contactless logo at the turnstile. Once the light indicator at the top of the gate turns green, push the turnstile to enter or exit.

Please remember to use the same card or device at both your entry and exit stations to ensure accurate fare calculation.

Look for the wave or contactless symbol on your physical card. If your card has an older chip and fails to be read at the gate, please contact your bank to request a contactless, EMV-compliant card.

If your Visa or Mastercard card is issued by GCash, it is currently not enabled for LRT payments. Please contact GCash for updates.

Please ensure you are tapping an active card. If your card is expired, blocked, or has not yet been activated, please contact your issuing bank for assistance.

Check if your physical card or NFC payment-enabled mobile device/wearable has a Mastercard or Visa logo.

For GCash Mastercard or Visa Card, it is currently not enabled for LRT payments. Please contact GCash for updates.

No. You cannot tap a single physical card multiple times on turnstiles or readers to pay for multiple people in the same group. The transit system uses each tap to track individual journeys and calculate fares, so every passenger is required to have their own card.

No. When you tap your card at LRT-2, Mastercard or Visa will perform a temporary verification, but your fare will not be deducted immediately. Instead of charging you for every individual ride, we track all your trips throughout the day and consolidate them into a single charge at the end of the day.

For the breakdown of your fares, you can visit the Passenger Assistance Office at any station and speak with the LRTA personnel.

Alternatively, you may email LRT_helpdesk@rcbcbankard.com. To help us investigate quickly, please include the details of your trips (e.g., card used, journey date, entry and exit stations). We will get back to you within 3 banking days.

Your card was temporarily suspended because the payment for your previous ride was declined by your bank.

Please contact your bank to ensure your card is active and has a sufficient balance. Once your card is already active, you can try tapping again after 1 hour. Please note that your next successful tap will include the outstanding fare from your previous unpaid ride.

Important: You must use the exact same card or device to tap in and tap out. If you switch cards, both cards will be charged the maximum fare.

If you were mistakenly charged, please email LRT_helpdesk@rcbcbankard.com to request a fare correction.

If your card fails to be read at the turnstile, please report it to the station staff to verify if your tap was recorded in the system.

1. If your tap was successfully recorded:
   • At Entry or Exit: Staff will assist you through the service gate.
   • Note: If this happened at entry, you can proceed to travel and tap out as usual at your destination.
2. If your tap was NOT recorded:

   You may try tapping your card a second time. If it still fails:

   • At Entry: Report to the staff, and you are encouraged to use the standard gate instead.
   • At Exit: Approach the staff so they can let you out through the service gate. Show the card that you used to enter so the station staff can record your exit. Your card will be charged the maximum fare but we will post an adjustment within 3 banking days.

If you do not see the adjustment within 3 banking days, please send an email to LRT_helpdesk@rcbcbankard.com for assistance.

You were charged a ₱15.00 overstaying fee. This charge is automatically applied if you remain inside the train network for more than 120 minutes before tapping out at your exit station.

Your bank may have updated or added details to the original transaction description processed by Mastercard or Visa, making it look different on your statement.

No. Due to a train breakdown or emergency, your card will not be charged.

If you were charged a maximum fare because you were unable to tap out, please expect an adjustment within 3 business days.

If the charge is not reversed after 3 business days, please report it to the Passenger Assistance Office at any station or email us at LRT_helpdesk@rcbcbankard.com

Immediately report your card as lost to your bank so they can block it.

Please report the issue to the station staff and they will assist you through the service gate. If you can remember your card number, please provide it to the station staff so they can verify your entry and record your exit. Your card will be charged the maximum fare but expect an adjustment within 3 banking days.

If you cannot provide your card number to the station staff, we will not be able to adjust your fare.

Double-tapping the same card at the turnstile in less than 5 minutes is not allowed.

If you failed to enter/exit after tapping in/out, approach the station staff to verify if your tap in/out was recorded.

1. If your tap was successfully recorded:
   • At Entry or Exit: Staff will assist you through the service gate.
   • Note: If this happened at entry, you can proceed to travel and tap out as usual at your destination.
2. If your tap was NOT recorded:

   You may try tapping your card a third time after 5 minutes.

You should not exit without tapping out because you will be charged the maximum fare.

If the exit gate is wide open, report it to the station staff and present the card that you used to enter. The station staff will record your card and exit station and let you through the service gate. As your exit is manually recorded, you will be charged the maximum fare but expect an adjustment on your account within 3 banking days.

Ang bagong LRT-2 Fast Lane turnstile ay tumatanggap ng mga sumusunod:

A. Contactless Visa or Mastercard

• - Physical credit, debit, or prepaid cards
• - Payment-enabled smartphones o wearables (smartwatches)
• Paalala: Hindi pa enabled ang GCash Cards at GCash Tap to Pay sa ngayon.

B. GCash Commute QR

• (tingnan ang mga FAQs ng GCash Commute QR)

I-tap lang ang iyong contactless Visa or Mastercard (credit, debit, prepaid card, or ang iyong NFC-enabled mobile device) sa contactless logo sa turnstile. Sa sandaling umilaw ng berde ang light indicator sa taas ng gate, itulak lamang ang turnstile upang makapasok at makalabas.

Siguraduhin na parehong card o device ang gagamitin sa pag-entry at pag-exit upang maging tama ang kalkulasyon ng iyong pamasahe.

Tingnan kung may wave o contactless symbol ang iyong physical card. Kung lumang chip pa ang gamit ng iyong card at hindi ito mabasa sa gate, humingi ng bagong contactless EMV-compliant card sa iyong bangko.

Kung ang iyong ginamit na card ay GCash Visa or Mastercard, alalahanin na hindi pa ito maaaring gamitin sa LRT.

Siguraduhin na active card ang iyong tina-tap. Kung ang card mo ay expired, blocked, o hindi pa na-activate, maaaring tawagan ang iyong bangko para sa assistance.

I-verify kung may Mastercard o Visa logo ang iyong physical card o ang gagamiting NFC-enabled mobile device/wearable.

Para naman sa GCash Mastercard o Visa Card, ito ay hindi pa maaaring gamitin sa LRT. Maaaring tawagan ang GCash para sa mga pinakabagong updates.

Hindi. Ginagamit ng transit system ang bawat tap para i-track ang biyahe at i-calculate ang pamasahe ng bawat tao. Dahil dito, kinakailangan na may kanya-kanyang card ang bawat pasahero.

Hindi. Kapag nag-tap ka ng card sa LRT-2, i-ve-verify lang muna ng Mastercard/Visa kung valid ang card.

Hindi ka mabi-bill sa bawat byahe. Sa halip, i-tra-track namin ang lahat ng iyong byahe sa buong araw at i-co-consolidate (pagsasamahin) ito sa iisang charge lang sa iyong card.

Para sa breakdown ng iyong mga pamasahe, maaaring bisitahin ang Passenger Assistance Office sa alinmang istasyon at makipag-usap sa mga LRTA personnel.

Maaari ring mag-email sa LRT_helpdesk@rcbcbankard.com. Para sa mabilis na pag-investigate, ibigay ang detalye ng iyong mga biyahe (card na ginamit, petsa ng biyahe, pati ang iyong entry at exit stations). Asahan ang aming sagot sa loob ng 3 banking days.

Ang iyong card ay temporarily suspended dahil ang huli mong tap sa nakaraan mong biyahe ay na-decline ng iyong bangko.

Maaari mong kontakin ang iyong bangko para masiguradong active ang iyong card at may sapat na balanse. Kapag active na ang iyong card, maaari itong subukang muling gamitin makalipas ang 1 oras.

Tandaan na sa susunod mong successful tap ay mabi-bill ang outstanding fare mula sa hindi nabayarang biyahe.

Mahalaga: Dapat parehong card o device ang iyong gagamitin sa pang-tap in at tap out. Kung magkaibang card ang iyong na-tap, mapapatawan ng maximum fare charge ang parehong card.

Kung nagkamali ng charge sa iyong card, maaaring mag-email sa LRT_helpdesk@rcbcbankard.com upang mag-request ng fare correction (pagtatama ng pamasahe).

Kung sakaling hindi bumukas ang turnstile, i-report agad ito sa station staff para ma-verify kung na-record ang iyong tap sa system.

1. Kung successfully recorded ang iyong tap:
   • Sa Entry o Exit: Tutulungan ka ng staff na dumaan sa service gate.
   • Note: Kung nangyari ito sa entry, maaari ka nang tumuloy sa biyahe at mag-tap sa iyong exit station.
2. Kung HINDI na-record ang iyong tap:

   Maaari mong subukang i-tap ang iyong card sa pangalawang pagkakataon. Kung hindi pa rin nabasa ang iyong card:

   • Sa Entry: I-report ito sa staff, at maari na gumamit na lang muna ng standard gate.
   • Sa Exit: Lumapit sa staff para palabasin ka sa service gate. Ipakita ang card na iyong ginamit sa pagpasok upang ma-record ng staff ang iyong exit. Ang iyong card ay mapapatawan ng maximum fare subalit asahan ang adjustment sa loob ng 3 banking days.

Sakaling hindi nai-post ang adjustment sa loob ng 3 banking days, mag-email sa LRT_helpdesk@rcbcbankard.com para sa assistance.

Nasingil ka ng ₱15.00 overstaying fee. Automatic na binabawas ang charge na ito kung mananatili ka sa loob ng train network nang mahigit sa 120 minuto bago ka mag-tap out sa iyong exit station.

Maaaring nag-update o nagdagdag ang iyong bangko ng mga detalye sa original transaction description na nakatala sa Mastercard o Visa, kaya nagmukha itong iba sa iyong statement.

Kapag may train breakdown o emergency, hindi na icha-charge ang iyong card.

Kung ikaw ay na-charge ng maximum fare dahil hindi ka nakapag-tap out, maghintay ng adjustment sa loob ng tatlong araw.

Kung hindi pa rin na-reverse ang charge makaraan ang 3 business days, maaaring i-report ito sa Passenger Assistance Office sa alinmang station o mag-email sa LRT_helpdesk@rcbcbankard.com.

I-report na nawala ang iyong card sa iyong bangko upang ito ay agad na ma-block.

I-report rin ito sa station staff para ma-verify nila kung successfully recorded ang iyong tap-in. Kung ito ay na-record sa system, maaari ka nilang palabasin sa service gate. Kung iyong naaalala ang card number, sabihin ito sa station staff upang ma-record ang iyong exit at ma-adjust ang iyong pamasahe. Alalahanin na hindi maa-adjust ang iyong pamasahe kung hindi mo maibibigay ang iyong card number.

Bawal ang double-tapping ng parehong card sa turnstile.

Lumapit sa station staff upang ipa-check kung na-record ang iyong unang tap.

1. Kung na-record ang unang tap:

   Maaari kang papasukin/palabasin sa service gate.

2. Kung hindi na-record ang unang tap:

   Maari mong i-tap ang iyong card sa pangatlong beses makaraan ang limang minuto.

Hindi ka maaaring lumabas ng hindi nagta-tap sapagkat ikaw ay mapapatawan ng maximum fare.

Kung ang exit gate ay nakabukas, i-report ito sa station staff at ipakita ang card na ginamit sa iyong pagpasok. Itatala ng station staff ang iyong card and exit station at palalabasin ka sa exit gate. Ang iyong card ay mapapatawan ng maximum fare subalit asahan ang adjustment sa loob ng 3 banking days.

GCash Commute is a feature in the GCash app that lets you pay for public transportation directly using your phone. Instead of buying single-journey tickets or reloading physical cards, you can skip the lines to save time, and go directly to dedicated fast lanes by generating a Commute QR code.

There are 3 ways to open Commute QR in the GCash app:

Option A — From the Home Screen (Fastest)

1. On the GCash home screen, tap the Commute icon
2. Your Commute QR will load automatically

Option B — Via "View All"

1. Tap View All on the GCash home screen
2. Go through the Pay section
3. Select Commute

Option C — Via the Navigation Bar

1. Tap QR at the bottom navigation bar
2. Select Generate QR → Commute

First-time users: You will be prompted to share consent and accept the Terms & Conditions before your QR is generated. Tap the checkboxes and press Agree to proceed.

Yes, the GCash Commute QR is available for all Fully Verified GCash users on both iOS and Android devices

Yes, the GCash Commute QR technology works on both lines. However, note that the generated Commute QR is unique per trip, and the minimum balance hold differs: ₱16.50 for LRT-2 and ₱14.00 for MRT-3 (based on the current promo fare matrix).

No. There is no added fee. The commuter pays only the standard LRT-2 fare.

No. Each QR is unique, one-time-use per trip, and tied to your account. Your companions must use their own GCash account and generate his own Commute QR.

You will be charged the maximum fare (₱16.50 for LRT-2). Always scan out to get the correct fare and refund of any excess.

Wifi/ data is needed to access the GCash app and Commute QR. However, you will only need this when you generate your Commute QR. Once you’ve scanned your QR on the turnstile to enter, you may download your exit Commute QR, then you may already turn off your internet / data connection.

To exit, access the downloaded Commute QR from your gallery and scan it on the turnstile. Note that this downloaded QR is only for one-time-use

You should generate your GCash Commute QR while in line before your turn to scan on the turnstile. The QR code will continuously refresh so make sure to keep your GCash app open until it is your turn.

This is a phased rollout where the GCash Commute QR is the first cashless mode of payment available in the LRT-2. GCash is currently developing other convenient modes of payment for commuters, which will be announced as soon as available.

Remember that a new Commute QR must be generated for every trip. Once a QR code has been used, it can no longer be used for future rides. To avoid any issues, make sure to generate a fresh QR code before heading to the station for your next journey.

After entering the station, you can save your Commute QR for one-time offline use – Simply tap “Download for Later” to save a copy of your QR code, which you can scan upon exiting at your destination station

All LRT-2 stations now accept GCash for direct payment via Commute QR. Each station has at least one dedicated Fast Lane gate / turnstile per direction: one for southbound and another one for northbound.

Common reasons for the issue:

• Insufficient balance – You need at least PHP 16.50 to proceed
• Expired QR code – A new QR code is needed for each trip
• Low screen brightness – Increase brightness so the QR can be scanned properly
• Use the correct QR - Only use the Commute QR Code. Personal QR Codes for Send Money or Scan to Pay won’t work

The GCash Commute QR will auto refresh every 8 seconds. Make sure to keep the Commute QR screen open until it is your turn to scan on the turnstile so that it is the most updated QR. Do not worry, the refreshed QR will not double-charge your ride.

Visit the GCash Help Center and submit a ticket. The team will assist you.

If you were not able to scan when exiting, you will be charged the maximum fare (Php 16.50). Please ensure to scan when exiting the station to process the return of your excess charge.

Given the current 50% off DOTr subsidy for all rides promo, any additional concessions are paused.