Protect your Card from Fraud

Whenever you are issued a new credit card, such as a renewal or a replacement card, for security purposes, please dispose the old card in a thorough manner.

Properly destroying and disposing your old RCBC Credit Card will greatly reduce the risk of fraud. Here's how to safely dispose your old card:

1. PERFORATE THE EMV CHIP. All the information stored on your card is also stored on the EMV chip so be sure to destroy it by punching a hole or smashing the chip.
2. PROPERLY CUT UP THE CARD. Take a strong pair of scissors and cut up the card horizontally and then vertically over the magnetic stripe, name, card number, and security code.
3. THROW THE PIECES SEPARATELY. Don’t place all of the pieces of your destroyed card into one bin as this potentially gives a fraudster the opportunity to try to piece the card together. Place the pieces of your destroyed credit cards in different trashcans.

Please stay smart and vigilant.

Find out how you can protect yourself and your credit card account from people who want to get your personal information to gain access to your account.

UNDERSTANDING CREDIT CARD FRAUD

Credit card fraud is the unauthorized use of an individual’s credit card or card information to make purchases, or to remove funds from the cardholder’s account.

Types of Credit Card Fraud and Prevention:

PHISHING – The act of fraudulently obtaining a person’s confidential or financial information by using an online resource such as electronic mail, social media and other internet-related methods. Information stolen may include online account names, log-in passwords, and other personal data.

Prevention: Do not respond to emails requesting for your card number, CVV/CVC (i.e. the 3-digit code found at the back of your card), or your One-Time password. RCBC or RCBC Credit Cards will not ask for your OTP or CVV via phone or SMS.

SKIMMING – The use of a small device to steal credit card or ATM information in an otherwise legitimate credit or debit card transaction. The device copies and stores all the details stored in the card’s magnetic stripe such as the credit card number, expiration date and the credit card holder’s full name.

Prevention: RCBC Credit Cards/RCBC Bankard Services Corp. has issued EMV cards which make it more secure against skimming.

OTP TAKE-OVER – The One-Time Password (OTP) is issued whenever you do an online transaction at shop secure merchants. Unscrupulous people might call asking for your OTP and CVV/CVC to make fraudulent purchases using your credit card.

Prevention: You should NEVER disclose your OTP to anyone. If anyone calls you to ask what your OTP is or asks you to provide the three-digit CVV/CVC number located in the signature panel of your card, hang up. This is a fraudster intending to use your OTP.